First, confirm that the email address connected with your user account is the one you're checking for your password email message. QuickBase sends the password message to the same email address you used to create your user account.
Next, make sure that your address can receive email from QuickBase. Sometimes QuickBase mail gets caught in corporate spam filters. Check with your IT administrator to make sure that messages from "@quickbase.com" can get through. Also, make sure that your company's mail queue isn't backed up.
Important: If you are having problems with the password recovery process (not receiving email, link not working) after trying the techniques mentioned above, please contact QuickBase Support directly to try to find a solution: https://quickbase.intuit.com/support/portal/.
Comments on this topic have been disabled as it was intended to be informational rather than an alternate venue for receiving password recovery questions.
